Call Connect

Call Connect

What is CallConnect?

CallConnect is a unique bus service whose timetable is not fixed but responds to passenger requests. This means its routes are different each day depending on the bookings made by passengers. Journey requests can be made by telephone, online or by SMS text message. The service is designed to improve transport opportunities in rural communities and some market towns where there is an infrequent conventional bus services.

Who can use CallConnect?

Everyone! All are welcome to use the service regardless of age or status. You can use the service as frequently as required for anything from shopping or travelling to work or school to a social event or medical appointment. Even if you are on holiday in Lincolnshire and need a bus, contact our booking office and find out how we can help you.

How do I book a journey?

You can book a CallConnect journey by calling our booking team on 0845 234 3344.When requesting a bus journey, have your membership number and journey details ready. You can also submit your travel requests online or via SMS text messages.

You can make a booking up to seven days in advance. You can also request same-day journeys but please give a minimumof one hour’s notice.

All bookings are subject to availability.

Fares

The amount you pay to travel depends on your journey. Each service area is divided into zones – the further you travel, the more you pay.

Booking office staff can tell you the cost of your journey so that you can have the correct fare ready. Children aged under 5 travel free with an accompanying adult.

If you hold a valid concessionary bus pass due to age or disability, you can use it on CallConnect buses. Passes issued outside Lincolnshire are accepted during off-peak travel (after 9.30am).

Opening and Operating Times

CallConnect operates 7am-7pm, Monday-Friday, and 8am-6pm on Saturdays. Details of any local variations are available from the booking office.

The booking office is open from 8.30am-7pm, Monday-Friday; 8.30am-5pm on Saturday; and closed Sundays and Bank Holidays.

Need a little help?

Our vehicles are fitted with low-floor steps and tail-lifts to ensure they are as easy as possible for everyone to use. For wheelchair passengers, CallConnect can accommodate one fixed wheelchair per bus. Passengers wishing to travel in their wheelchair must inform us of the make and model to ensure it meets our safety standard of being impact-tested. Travel in a wheelchair is subject to availability and approval.